![]() Select your device and try updating to the latest firmware again, without HX Edit, or anything else open, and running in the background.Download, install, and launch the latest version of Line 6 Updater. In a failure state, the device will not connect to HX Edit.Reconnect the USB cable to your Helix/HX device and the computer. ![]() Turn your Helix/HX device off and on - h old down FS 6&12 to put it into “Safe Boot - Update Mode”.Unplug the USB cable from both the back of your Helix and the computer.IMPORTANT! In the unlikely event that your update fails, please follow the steps below: This is from the Updating Helix/HX notes: In fact the best thing is not to have any other applications running in the background while performing an update. Once you have a failed update the hardware will NOT CONNECT to HX Edit.ĭo not have HX Edit open when trying to access your hardware device when using the Line 6 Updater Utility. I have tried using the updater, the helix doesnt show up as a device. Waiting”patiently” to get using my new stuff Is there some magic checkbox i am missing? Is it locked because the store updated it? I have registered it with Line 6 I have tried the driver first, no driver, hx edit first, installer first, driver then hx edit, driver then updater. ![]() Tried installing hx edit 3.0 and then adding each update, tried 3.11, tried 3.15. Installed/uninstalled ALL Line 6 software at least 6 times. I have tried 3 different cables (including the supplied one). Got it home and tried to hook up to my comp Macbook OS Catailina, nope, no go. I bought a new Helix Lt from a retailer, it was a floor model so they updated the firmware to 3.11. I have searched and cannot come up with a solution.
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